Return Policy

The Booker is operated by APANISHOPPY ENTERPRISE OPC PRIVATE LIMITED (CIN: U72900GJ2020OPC115414). As our storefront deals exclusively in intangible digital voucher codes and electronic gift cards, physical product returns do not apply. However, we maintain a robust electronic code replacement and resolution framework.

Digital Voucher Replacement & Exchanges

• Incorrect Voucher Delivered: In the unlikely event that an incorrect merchant voucher or brand denomination is delivered, we will immediately replace it with the correct voucher or process a full refund.
• Defective or Inactive Codes: If a voucher code is flagged as invalid or unredeemable by the merchant brand system at the time of delivery, a verified replacement code is dispatched upon rapid review.
• Timeline to Report: Any delivery discrepancies or defective voucher reports must be communicated to our support team within 7 calendar days of purchase.

Issue Resolution Protocol

If you encounter an issue when attempting to redeem your digital voucher:

1. Check the merchant brand's specific redemption guidelines (e.g. online website checkout vs physical outlet billing counter).
2. Ensure the voucher code and security PIN are entered accurately without extra spaces.
3. If the merchant portal reports the voucher as non-functional, email us at support@thebooker.in with your Order ID and an error screenshot.
4. Our team will verify with the brand aggregator network within 24-48 hours and issue a replacement voucher code or a complete refund to your bank/UPI account via the payment gateway.