Refund Policy

The Booker is operated by APANISHOPPY ENTERPRISE OPC PRIVATE LIMITED (CIN: U72900GJ2020OPC115414). We strive to provide transparent, fair, and prompt refund processing for all eligible purchases.

Refund Eligibility Criteria

• Invalid / Non-Working Voucher: The digital voucher code received is invalid, reported as deactivated, or does not work on the merchant's portal upon receipt.
• Incorrect Denomination or Misrepresentation: The voucher value delivered does not match the purchased denomination or brand description.
• Duplicate Payment: Multiple debits occurred for a single order due to network timeouts.
• Technical Glitches: Unredeemed vouchers reported within 24 hours of purchase where brand technical issues prevent utilization.

Non-Refundable Circumstances

• Voucher code has already been viewed, redeemed, applied to an order, or added to a third-party brand wallet.
• Expiry of voucher after purchase due to passage of time.
• Purchases made in error where the voucher code has already been revealed and delivered.

Refund Request Process

1. Submit a refund request via email to support@thebooker.in.
2. Mention your Order ID, transaction reference, date of purchase, and a brief description/screenshot of the issue encountered at the merchant store.
3. Our verification team will authenticate the claim with our brand/aggregator partner within 24 to 48 hours.
4. Upon approval, the refund is initiated immediately to your original payment method (Bank Account, UPI, or Card).

Refund Timelines via Payment Gateway

• UPI Transactions: 2 to 4 business days.
• Credit / Debit Cards: 5 to 7 business days (depending on your card-issuing bank's settlement cycle).
• Net Banking: 3 to 5 business days.